1. Introduction
LDG Forest Group https://ldgforest.comvalues your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us through our website or other communication channels.
2. Data Collected
Data Storage Location
LDG Forest Group is headquartered in Denmark with a subsidiary in Italy and our website is hosted on servers located within the European Union. All data is handled in accordance with GDPR regulations to ensure privacy and security.
Registration Data
When you register on our website or contact us, we collect your name, email address, and any other personal information you voluntarily provide. Website administrators may access this information to provide support and manage your account.
Purchase Data
If you request a quote or make a purchase, we collect necessary transaction data such as your name, address, phone number, VAT number, and order history to process and fulfill your request and provide customer service.
Contact Form
Information submitted via our contact form is sent directly to our internal email (e.g., microsoft mail or Gmail) and is only used for customer support purposes. We do not share this data with third parties or use it for marketing.
Google Analytics
We use Google Analytics to collect anonymized data about how visitors interact with our website. This helps us improve site performance and user experience. No personally identifiable information is stored without consent.
How We Use Your Personal Data
We may use your personal data for the following purposes:
- To verify your identity;
- To provide technical and customer support;
- To communicate updates or important information;
- To prevent fraud and maintain security;
- To personalize your browsing experience;
- To monitor and improve website functionality.
3. Embedded Content
Some pages on our website may include embedded content (e.g., YouTube videos or social media widgets). These third-party sites may collect data about your interactions. Their data handling is governed by their own privacy policies.
4. Cookies
This website uses cookies to enhance your browsing experience, remember preferences, and analyze site traffic. You may disable cookies in your browser settings if you prefer. Examples of cookies used include:
- Necessary cookies: to manage sessions and website security;
- Analytics cookies: for anonymous site usage tracking.
5. Who Has Access to Your Data
If you are not registered, we do not collect or retain personal data about you. If you have a user account, your personal data may be accessed by:
- Our website administrators;
Our internal support team, when needed to assist you.
6. Third Party Access to Your Data
We do not sell or share your personal data with third parties for commercial purposes. We may share limited information with trusted service providers only when necessary to deliver our services (e.g., email providers, shipping services, IT consultants).
7. Data Retention
We retain your data only as long as necessary to provide services or as required by law. You may request the deletion of your data at any time. Some essential information (e.g., account email) may be retained to maintain service eligibility.
8. Security Measures
Our site uses SSL/HTTPS encryption to protect data transmissions. In the event of a data breach, we will take immediate action to secure systems, notify affected users, and take corrective measures as required.
9. Your Data Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your data;
- Request correction or deletion;
- Request an exported copy of your data;
- Withdraw consent at any time.
To exercise these rights, contact us at: info@ldgforest.com
10. External Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. Please review their policies separately.
11. Legal Disclosure
In certain circumstances, we may be required to disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We will always comply with applicable laws.